That is why whenever a customer complains, we do not issue any refund before contacting you first and letting you know about the customer’s complaint. 

From there, most of the times our partners are able to settle amicably with the customer - and you can ask us to issue the refund indeed.

When customers keep complaining, we take the time to investigate what happened and may sometimes issue refunds. For example, if you are not answering to our emails asking for additional information, or if you haven’t delivered to the the customer what he has purchase, we will issue a refund after some days.

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