If you've made a mistake when entering your Snapchat username, or simply did not enter one, no worries - we're here to help.
Please reach out to us via the live chat bubble in the bottom right, or by email at firstname.lastname@example.org and provide us with :
- Your order number (received by email)
- Your Snapchat username
We will then forward the correct information along to the model so that you can be added as a friend and enjoy your purchase. It may take a bit of time for the model to react, please allow up to 48 hours (the time you bought only starts when you are added).