It may happen that your card is rejected, even though you have enough money on your bank account. Here are the main reasons why it happens :

  1. Your bank is wary of "high risk merchants" (category that we fall into for selling adult content and services) and denies us the ability to charge you. Simply reach out to your bank and let them know you want to purchase with us.
  2. You are using a proxy or public wifi. This is very likely to trigger our anti-fraud system, and we cannot charge you. Please do not use proxies nor public wifis when attempting to purchase on IndieBill.

Those 2 steps removes about 90% of issues. If it does not apply to you or still is not working out, feel free to reach out via the live chat so we can have a look (in the bottom right).

 

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